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1. UniFi is a wired high speed broadband service.
2. UniFi service comprises a triple-play offering of Phone, High Speed Internet and IPTV (HyppTV).
3. The wired connection (RJ45 cable) from your desktop PC/laptop to the RG/BG* will ensure that you get OPTIMUM high speed Internet access connectivity.
4. As an additional benefit for your convenience, the RG/BG also comes with wireless (WiFi) ability, however, if you want to maximise this ability, please observe the following :
   1. Position your residential gateway or business gateway in a central position and minimise any obstacles around it – better still, place your PC/laptop closer to the residential gateway or business gateway.
   2. Reduce the number of users who are accessing the Internet at any one time.
   3. Check your PC configurations so that they are configured correctly.
   4. Update your firmware or network adapter driver.
   5. Upgrade 802.11b/g devices to 802.11n models.
   6. Switch off any other wireless electrical/electronic devices to minimise wireless interference.
   7. Move your  residential gateway or business gateway  off the floor and away from walls & metal objects.
   8. Switch off your PC and  residential gateway or business gateway  for 30-60 seconds and restart if required.

* Please note once again, the wired connection (RJ 45) cable that is connected from your desktop PC or laptop to the residential gateway or business gateway still offers the best Internet bandwidth access connectivity speed.